Effective Date: [28/01/2026]
This Refund & Replacement Policy applies to purchases made from Rogue Fight Gear (“we”, “us”, “our”) through our website or direct orders (e.g., WhatsApp). By placing an order, you agree to the terms below.

1) What We Cover (Full Refund or Replacement)

We offer a full refund or replacement depending on the customer’s preference if the reason is any of the following:

• Wrong item sent (including wrong size/color/model when the mistake is ours)
• Item arrives damaged (damage caused during delivery/handling)
• Manufacturing defect (fault present on arrival or discovered immediately upon first inspection)

2) What We Don’t Cover

We do not offer refunds or replacements for:

• Change of mind or buyer’s remorse
• Incorrect size/weight/color/model chosen by the customer
• Normal wear and tear, misuse, neglect, improper storage, or damage after delivery
• Damage caused by training/usage after delivery
• Minor cosmetic issues that do not affect functionality (e.g., small marks/scuffs from transport)

Important exclusions: This policy does not apply to mouth guards or groin guards.

3) Time Limit to Report Issues

To qualify for a refund or replacement:

• Issues must be reported within 48 hours of delivery.
  Claims submitted after this window may be declined.

4) Condition Requirements (If a Return Is Needed)

If a return is required for verification:

• The item must be unused, in original condition, and free from wear, odor, stains, or damage after delivery.
• Original packaging/tags should be included where applicable.
• We reserve the right to decline claims where the item shows signs of use.

5) Evidence Required (Mandatory)

To assess a claim, you must provide:

• Your order number (or proof of purchase)
• Clear photos showing the issue
• If possible, an unboxing video (recommended for damage claims)

Insufficient evidence may delay or invalidate the claim.

6) Return & Shipping Rules

• If the issue is covered under this policy (wrong item/damage on arrival/defect), we will guide you through the return steps, and where a return is needed we will handle it in a reasonable way (pickup or reimbursement) depending on location and courier feasibility.
• If the issue is not covered under this policy, the claim will be declined.

Note: In some cases (e.g., low-value items or clear evidence), we may approve a refund/replacement without requiring a return.

7) Refund Method

• All refunds are processed via bank transfer only.
• For COD orders, you will need to provide bank account details for the refund.
• Refund processing time may vary depending on verification and banking timelines.

8) Replacement Rules

• Replacement is provided based on the customer’s preference, subject to availability.
• If the same item is unavailable, we may offer:
  • an equivalent replacement, or
  • a full refund.

9) Pre-Order / On-Request Items

Some items may be offered as Pre-Order / On-Request.

9.1 Cancellation (Pre-Orders Only)

• You may cancel a pre-order before we place the import order and receive a full refund (if you have already paid).
• Once we have placed the import order, the pre-order cannot be cancelled, and refunds will not be provided for change of mind.

9.2 Coverage for Pre-Orders

For pre-orders, refunds/replacements apply only for:

• wrong item sent,
• damage on arrival,
• manufacturing defect.

Delivery timelines for pre-orders are estimates and may vary due to shipping/customs processes. Delays outside our control are not eligible for refunds.

10) How to Request a Refund or Replacement

To start a claim, send us:

• Order number / proof of purchase
• Photos/video evidence
• Short description of the issue

We will review and confirm whether your claim is approved and provide next steps.

11) Policy Updates

We may update this policy from time to time. The policy in effect at the time of purchase will apply to that order.